Terms of Use

About THEHORNTEK and our products

THEHORNTEK helps organizations modernize operations through software and related services. For many customers, the journey starts with our flagship platforms:

• Hagal — Unified omnichannel customer engagement: surveys and feedback, a unified inbox, real-time messaging, and campaigns across SMS, WhatsApp, Email, and Web—managed from one dashboard. Official product site: https://hagal.thehorntek.com/
• PMS — property management operations, visibility, and workflows. Product site: https://pms.thehorntek.com/

Separate agreements, order forms, or product terms may apply when you purchase or subscribe to a product. If there is a conflict between this page and a signed contract, the contract controls for that relationship.

Website terms of use

By accessing or using this website, you agree to the following terms:

• Permitted use: you may browse the site and use features (such as the contact form) for lawful business purposes.
• No misuse: you agree not to attempt to disrupt the site, probe for vulnerabilities without authorization, scrape in a way that harms service quality, or upload malware.
• Accuracy: we aim to keep marketing materials accurate, but information may change. Product availability, features, and pricing are confirmed during sales and onboarding.
• Third-party links: links to product sites or other resources are provided for convenience. Those sites are not necessarily controlled by THEHORNTEK and may have their own terms.

WhatsApp Business and Meta policy compliance

If you use THEHORNTEK products (including Hagal) to send or receive messages on WhatsApp Business App, WhatsApp Business Platform, or related Meta offerings, you agree to comply with Meta's WhatsApp Business Messaging Policy, WhatsApp Messaging Guidelines, WhatsApp Business Terms of Service, and any other applicable Meta/WhatsApp policies. Key obligations include:

• Quality experience: maintain an accurate WhatsApp Business profile with customer support contact information and at least one of: email, website, or telephone. Do not impersonate another business or mislead people about the nature of your business.
• Opt-in before contact: you may only contact people on WhatsApp if they have given you their mobile number and you have received opt-in permission to send subsequent messages or calls. You are solely responsible for a lawful opt-in method and required notices.
• Opt-out: you must respect all requests to block, discontinue, or otherwise opt out of WhatsApp communications, including removing that person from your messaging contacts.
• Message templates: on the WhatsApp Business Platform, you may only initiate conversations using approved Message Templates used for their designated purpose. Within 24 hours of a user's last message, you may reply without a template; outside that window, only approved templates may be used.
• Automation and escalation: if you use automation during the 24-hour window, you must provide prompt, clear escalation paths (for example in-chat human agent transfer, phone, email, web support, in-store support, or a support form).
• Data protection: secure necessary notices, permissions, and consents; maintain a published privacy policy; limit use of WhatsApp-sourced personal data to supporting messaging with that person; do not request or share sensitive identifiers (full payment card numbers, financial account numbers, personal ID numbers, and similar); do not forward one customer's chat information to another customer; and follow health-data restrictions where applicable.
• Prohibited and regulated uses: you must not use WhatsApp Business Services for prohibited organizations, criminal activity, illegal products or services, or restricted goods and categories listed in Meta's policy (including, without limitation, certain firearms, drugs, adult products, dating services, multi-level marketing, payday lending, and other restricted verticals), except where Meta expressly allows regulated messaging under its conditions (for example age gating, country limits, and licenses). Real money online gambling and gaming may require Meta permission and licensing evidence.
• Commerce features: if you use Catalogs or other commerce experiences, you must comply with the Meta Commerce Policy and all applicable laws. You are solely responsible for your transactions, sales terms, taxes, and fulfillment.
• Government and political use: political parties, politicians, candidates, campaigns, law enforcement, military, and certain related entities are restricted or prohibited under Meta's policy. Government entities may have specific access requirements (for example via a Solution Provider). You must confirm eligibility before use.
• Enforcement: Meta may limit or remove access to WhatsApp Business Services for policy violations, low quality, or harm to users. THEHORNTEK may suspend or terminate product access that enables WhatsApp if your use violates Meta's policies or these terms, or puts our platform or other customers at risk.

Meta may update its policies without notice (except where law requires notice). Continued use of WhatsApp Business features after such changes constitutes acceptance of those changes as between you and Meta. You should review whatsappbusiness.com/policy regularly.

Customer responsibility

You are solely responsible for your messaging content, recipient lists, opt-in and opt-out records, message templates, business profile accuracy, regulated-industry licenses, and compliance with Meta policies and applicable law. THEHORNTEK provides technology tools; we do not approve your message content for Meta compliance unless expressly agreed in writing.

Intellectual property

THEHORNTEK and its licensors retain rights in branding, content, software, and other materials presented on this site, except where otherwise noted. Unless we give express written permission, you may not copy, modify, distribute, or create derivative works from our materials for commercial purposes. Meta, WhatsApp, and related marks are trademarks of their respective owners.

Disclaimer

This website and its content are provided “as is” and “as available” to the maximum extent permitted by law. To the extent permitted by law, THEHORNTEK disclaims warranties implied by law or otherwise, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Third-party platforms (including Meta/WhatsApp) are provided subject to their own terms; availability and features may change.

Limitation of liability

To the maximum extent permitted by applicable law, THEHORNTEK will not be liable for any indirect, incidental, special, consequential, or exemplary damages arising out of or related to your use of this website, or for any loss of profits, revenues, goodwill, or data, even if advised of the possibility of such damages. Our aggregate liability for claims arising out of your use of this website (excluding liability that cannot be limited by law) will not exceed the greater of (a) the amount you paid to THEHORNTEKspecifically for access to this marketing website in the twelve months before the claim (typically zero), or (b) one hundred United States dollars (USD $100). Product liability, if any, is governed by the applicable customer agreement.

Indemnity

To the extent permitted by law, you agree to indemnify and hold harmless THEHORNTEKfrom claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from your misuse of the site, your messaging or WhatsApp Business use, violation of Meta/WhatsApp policies, or violation of these terms.

Governing law

These terms are governed by the laws applicable in the jurisdiction where THEHORNTEKoperates its business, without regard to conflict-of-law principles, except where prohibited by mandatory consumer protections in your country of residence.

Changes

We may update this page from time to time. Continued use of the site after updates constitutes acceptance of the revised terms, to the extent permitted by law.

Contact

Terms inquiries: info@thehorntek.com. Address: Taleh, Hodan, Mogadishu, Somalia. You can also use our contact page.