Privacy Policy

Who we are

THEHORNTEK provides technology products and services that help organizations operate more efficiently and serve customers better. When you use thehorntek.com (this site), you are interacting with our company presence. Core product experiences are offered on dedicated properties such as hagal.thehorntek.com and pms.thehorntek.com, which may have additional or product-specific notices.

How our privacy notices fit together

This page (thehorntek.com) covers our corporate marketing website and contact form, and sets company-wide commitments for messaging channels—including WhatsApp Business—when used through our products.

Hagal (unified omnichannel engagement, including SMS and WhatsApp where you enable those channels) processes categories of information described in the Hagal Privacy Policy—for example account and billing details, survey and message content, usage and device data, and service-provider disclosures. For Meta App Review, WhatsApp Business API, Tech Provider, or similar programs, Hagal's policy together with this page describe how messaging-related data is handled.

PMS and other products may have their own product notices or agreements. For privacy questions not covered here, contact privacy@thehorntek.com.

Information we collect

• Website usage: technical data such as pages viewed, approximate region based on IP, browser type, device type, and timestamps. This helps us understand interest in our solutions and improve the site.
• Contact form: if you contact us, we collect the details you submit (for example name, email, phone where provided, subject, and message content) so we can respond and follow up about our products and services.
• Product and messaging data: when you or your organization use Hagal or related services, we (and our processors) may process account data, end-user contact details you provide, message content, delivery metadata, and usage analytics as described in the Hagal Privacy Policy.

How we use information

We use the information above to:

• Operate, secure, and improve this website and our products
• Respond to inquiries and provide customer support
• Communicate about THEHORNTEK offerings relevant to your request
• Enable messaging and engagement features you configure (including WhatsApp)
• Meet legal obligations and enforce our Terms

WhatsApp Business and Meta-aligned data practices

Where THEHORNTEK products (including Hagal) enable WhatsApp Business messaging, we design our practices to support compliance with Meta's WhatsApp Business Messaging Policy and related Meta/WhatsApp terms. In particular:

• Published notices and consents: businesses using our platform are responsible for providing required notices and obtaining permissions and consents under applicable law before messaging people, including maintaining their own published privacy policy where required.
• Opt-in: people may only be contacted on WhatsApp if (a) they have given their mobile phone number, and (b) the business has received opt-in permission confirming they wish to receive subsequent messages or calls. Customers determine and document a lawful opt-in method.
• Opt-out and stop requests: businesses must respect all requests—on or off WhatsApp—to block, discontinue, or otherwise opt out of WhatsApp communications, including removing that person from contact lists used for messaging.
• Limited use of WhatsApp data: data obtained from Meta/WhatsApp about a person (other than the content of message threads) must not be used for any purpose other than as reasonably necessary to support messaging with that person.
• Sensitive identifiers: do not share or ask people to share full-length payment card numbers, financial account numbers, personal ID card numbers, or other sensitive identifiers via WhatsApp.
• Health information: do not use WhatsApp for telemedicine or to send or request health-related information where applicable regulations prohibit distribution to systems that do not meet heightened health-data requirements.
• Chat confidentiality: information from one customer chat must not be forwarded or otherwise shared with any other customer.
• Meta / WhatsApp as providers: when WhatsApp Business Platform features are used, Meta Platforms, Inc. and WhatsApp process certain data as described in Meta's and WhatsApp's own terms and policies. THEHORNTEK does not control Meta's independent processing.

Additional product-level detail is in the Hagal Privacy Policy. Platform documentation and Meta's WhatsApp Business Policy also apply.

Roles and customer responsibilities

For messaging sent to end users through our products, the business customer typically acts as the controller (or equivalent) of end-user personal data. THEHORNTEK processes that data to provide the service. Customers are solely responsible for determining the lawful basis for messaging, obtaining opt-in, honoring opt-out, content compliance, and any notices required under law in the jurisdictions where they operate.

Service providers

We use trusted vendors to run parts of our business (for example hosting, email delivery for contact form notifications, and channel providers such as Meta/WhatsApp where configured). Those providers process information on our instructions or under their own terms where they act as independent controllers, and are not permitted to use marketing-site contact data for their own marketing.

Cookies and similar technologies

We may use cookies or similar technologies that are necessary for site functionality or analytics. You can control cookies through your browser settings.

Retention

We retain contact submissions and related correspondence for as long as needed to fulfill your request, maintain our relationship, and meet legal or operational requirements. Product and messaging data retention is described in the applicable product privacy notice and customer agreement.

Your choices and rights

Depending on your location, you may have rights to access, correct, delete, or restrict certain processing of your personal information, to object to certain uses, or to data portability. To make a request, contact us using the details below. We may need to verify your identity before responding. End users of our customers' messaging should typically contact that business first; we will assist customers with valid requests as required.

Security

We implement reasonable technical and organizational safeguards designed to protect information we process. No method of transmission or storage is completely secure.

Children

This site and our business products are intended for organizations and adults. We do not knowingly collect personal information from children. WhatsApp Business messaging about regulated verticals must not be sent to people under 18 where Meta's policies require age gating.

Updates

We may update this policy from time to time. When we do, we will revise the “Last updated” date above. Material changes related to messaging products may also be reflected in product notices or customer communications.

Contact

Questions about privacy: privacy@thehorntek.com or info@thehorntek.com. Address: Taleh, Hodan, Mogadishu, Somalia. You can also reach us via our contact page.